Contact information
Contact Information
Effective date: July 3, 2026
We're a real, reachable business, and we'd like to keep it that way. Whether you have a question about an order, need help choosing a size, or want to start a return, a real person reads and answers every message. You can expect a reply within 24–48 hours, usually sooner.
Business details
Store: Sofaine
Owner: Nils Böhm (Sole Proprietorship)
Business address:
Nach dem Stadion 80
08525 Plauen, Germany
Customer support
Email: info@sofaine.com
Phone: +1 (877) 665-2822 (toll-free, US)
Customer service hours:
Monday–Friday: 8:00 AM – 4:00 PM (EST)
Saturday–Sunday: Closed
We respond to every enquiry within 24–48 hours. Messages received on weekends are answered the next business day.
Before you send a return
Please don't ship anything back without contacting us first. All returns run through our RMA (Return Merchandise Authorization) process: email info@sofaine.com or call +1 (877) 665-2822, and we'll issue your RMA number together with the correct US return address. Items sent to our German business address cannot be processed or refunded. Full details are in our Refund Policy.
What to include in your message
To help us resolve your request in one reply, please include:
- Your order number (from your confirmation email)
- The email address used at checkout
- A short description of your request, plus photos if something arrived damaged
More ways to get answers
Many questions are already answered on our FAQ page: delivery times, returns, sizing, and payment. You can check the status of any shipment on our Track Your Order page, or send us a message directly through the contact form.