Contact

Contact us

Question about an order, a size, or a return? Send us a message with the form below, or reach us directly. A real person reads everything and replies within 24–48 hours.

Reach us directly

Email: info@sofaine.com
Phone: +1 (877) 665-2822 (toll-free, US)

Customer service hours:
Monday–Friday: 8:00 AM – 4:00 PM (EST)
Saturday–Sunday: Closed

Business address

Sofaine, Nils Böhm (Sole Proprietorship)
Nach dem Stadion 80
08525 Plauen, Germany

Returns: please don't send parcels to this address. Contact us first and we'll issue an RMA number with the correct US return address. See the Refund Policy.

Quick answers

Delivery times, returns, sizing, payment: most questions are answered on our FAQ. Tracking a parcel? Use Track Your Order.