Payment Policy
Effective Date: March 3, 2026
At Sofaine, establishing a secure, fully transparent, and frictionless checkout environment is our priority. In compliance with the operational standards of the Google Merchant Center, this Payment Policy explicitly outlines the payment methods we accept, the mechanics of our transaction processing, and our protocols regarding applicable taxes.
1. Accepted Methods of Payment
We exclusively accept payments in US Dollars (USD). To ensure a smooth checkout process, we process payments securely via Shopify Payments and accept the following verified forms of payment:
Major Credit and Debit Cards: Visa, Mastercard, American Express, and Maestro.
Accelerated Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
Buy Now, Pay Later: Klarna. (Please note: We do not facilitate or accept Cash on Delivery (COD), personal checks, money orders, or direct bank wire transfers.)
2. Transaction Processing and Payment Security
Your payment is processed and authorized immediately at the moment you confirm your order during the checkout flow. All financial transactions are transmitted and processed through highly secure, industry-standard encrypted, and PCI-DSS compliant third-party payment gateways. Sofaine acts strictly as the merchant and does not store, process internally, or maintain any access to your full credit card numbers or sensitive financial data.
3. Order Verification and Anti-Fraud Measures
To protect our platform and our customers from fraudulent activity, all incoming transactions are subject to rigorous automated verification and manual review. We reserve the absolute right to cancel and refund any order that fails our security parameters or appears suspicious. If your payment is declined by the gateway, please verify that the billing address you entered matches the address currently on file with your financial institution or credit card issuer.
4. Transparent Pricing and Absence of Hidden Fees
All product prices listed across our website are denominated in US Dollars (USD). We operate with strict adherence to pricing transparency; there are absolutely no hidden fees. The final total cost of your order, incorporating the base price of the products and the exact calculated shipping fees, will be displayed unequivocally on the checkout screen before you are prompted to confirm your payment.
5. Sales Tax Collection (Economic Nexus)
Depending on your delivery destination within the United States, our store may be legally mandated to collect state and local sales tax in accordance with Economic Nexus legislation. If sales tax is applicable to your specific jurisdiction, our checkout system will calculate it dynamically based on your shipping address. This tax will be added as a distinct and separate line item to your order total during the checkout process, prior to the capture of your payment. We remit all collected sales taxes directly to the respective state tax authorities.
6. Processing of Refunds
In the event of an order cancellation prior to fulfillment, or an approved product return processed under our Return Policy, refunds will be issued exclusively and directly to the original method of payment utilized during the initial transaction. Once we initiate the refund from our gateway, please allow a processing window of 5 to 7 business days for the credited amount to reflect on your bank or credit card statement, as processing times vary significantly between different financial institutions.
7. Billing Support Contact
Should you encounter any technical difficulties during the checkout process, or if you require clarification regarding a charge on your statement from our store, please contact our billing support team immediately at info@sofaine.com.